Birthdays at the Halle Gate: practical guide for parents

Your child is having a birthday: let’s celebrate! We know that organising a birthday party can be stressful. Don’t worry - we’ve got you covered. Just read on for a step-by-step practical guide. Then all you have to do is get the cake out of the oven on time!

First of all, please stick to the agreed maximum of 15 children per guide. This way, all participants can see and hear everything properly.
It is best to arrive 15 minutes before the start of the activity. The staff at the welcome desk will look up your reservation and print your tickets. Upon entering the museum, these tickets will be scanned by a guard.
The cloakroom consists of lockers and is free of charge. Backpacks, large bags, and umbrellas must be stowed at all times.
It is a good idea to bring a large bag for the presents. These can be left at the welcome desk or taken to the lunch area along with the cake and drinks. The guide or a guard will be happy to show you the way. Please note: the museum does not provide cake or drinks—you must bring these yourself.
There is no refrigerator.
It is best if the activity starts on time. Latecomers can be met at the welcome desk or by an accompanying parent.
We ask that 1 parent stays with the group during the activity. One parent is enough to help the guide; too many helpers can distract the children.
The activity takes 2 hours. The guide will meet you at the welcome desk, take the group on an exploration of the galleries, and afterwards to our studio, where the children can get creative (depending on the chosen theme).
If you have chosen to use the lunch area to eat cake and open presents after the activity, the guide will explain where to go. After that, you are free to use the area. Of course, it is courteous to tidy up once you are done.
For safety reasons, lighting candles on the cake is not allowed.
The museum closes at 17:00. It is best to start cleaning up around 16:45 and make your way to the exit. A guard may come around to check.